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At Trimboli Couture we are committed to ensuring your appointment is as seamless as possible - this means we are strictly appointment only. During your appointment, we prioritise your bridal party and your journey, and we aren't able to do that with walk in appointments.
Can't see a suitable appointment? Please email us at trimbolicouture@gmail.com to request an out of hours booking.
Our Policies
Privacy Policy
We will never share your details without your permission. All data collected is used to ensure a smooth process for booking, during your appointment and for any subsequent purchases. Card details will be held at the time of booking in case of a cancellation and will not be retained for purchases.
Booking Policy
When you book your appointment the allocated time will be set aside for your appointment. Longer appointments may be available, but must be booked in advance as we book up fast. If you are late to your appointment, your appointment time will start from the time of the booking and not your arrival. If you are more than 15 minutes late you may be charged a no-show fee. Please contact us if you will be late. Our bookings are for a maximum of 5 bridesmaids and 3 additional guests. If you have a larger bridal party or would like to bring additional guests, please make your booking and then contact us to ensure the appropriate amount of time can be allocated. If you are sick please reschedule your appointment. Rescheduling an appointment within the 24 hours prior to your appointment will not be charged a fee.
Cancellation Policy
Any cancellations must be made a minimum of 24 hours prior to your scheduled appointment time. If you are more than 15 minutes late your appointment may be cancelled and a no-show fee charged. If you are late your appointment time starts from the booking time and not your arrival. Cancellations, reschedules and no-shows within the 24 hour time frame will be charged a cancellation fee of $65.00. If you cancel, or do not show to your appointment we can not accommodate different appointment times on that day. Rescheduling an appointment within the 24 hours prior to your appointment will not be charged a fee.
Payment Policy
At the time of purchase a 50% deposit is required. Fortnightly or monthly instalments are then required until the remainder is paid prior to dispatch from the supplier. If a payment is missed for more than 14 days without prior permission from the owner, all monies paid will be forfeited and the order will be cancelled. If there is a reason you can not make your payment in time please contact us to discuss your options. Only when the order is paid in full will a pick up appointment be scheduled. Payments can be made in store by EFTPOS or cash (no change is held onsite), over the phone by EFTPOS or by direct deposit.
Refund Policy
We follow the Consumer Protection for guidelines and offer refund or exchange (at our discretion) for faulty goods. When you pick up your order, we will have you check the items and sign them out – if there is an issue you need to tell us this at the time. We do not offer refund or exchange for change of mind which includes incorrect measurements from self-measuring being incorrect and changes in body size after ordering.